Privacy Policy


When you contact us, visit, register or order products or services on the Website or otherwise you may be asked to provide certain information about yourself including your name, organisation, position, contact details and credit or debit card information. If you are seeking credit terms we may also seek references from you. We may also collect information about your usage of our website as well as information about you from messages you post to the website and e-mails or letters you send to us or telephone calls or other communications you have with us. To maintain customer service standards and to assist staff training, we may record and monitor incoming calls. If you place an order or supply us with information with respect to a service or product which we are producing in association with a third party such as (without limitation) a reader offer with a newspaper then the permissions you have granted to us as set out in this privacy policy shall be deemed to have also been granted to that third party.


By registering or placing an order with us, you consent to the collection, use and transfer of your information under the terms of this privacy policy. We may use information supplied by you:
  • to enable us to provide you with access to all parts of our website
  • to supply the samples, information, goods or services you have ordered or requested
  • to bill you and to contact you where necessary concerning your orders.
  • to use and analyse the information so that we can administer, support, improve and develop our business.
  • to assist us in creating and administering incentive or loyalty schemes
  • to contact you for your views on our services and to notify you occasionally about important changes or developments to the Website or our services.
  • to let you know by email, mail or telephone about other products and services which we offer which may be of interest to you.

If you do not wish to be contacted in the future, please let us know by sending an email to


The information you provide to us may be accessed by or given to third parties some of whom may be located outside the European Economic Area who act for us for the purposes set out in this policy or for other purposes approved by you. Those parties process information, fulfil and deliver orders, process credit card payments and provide support services on our behalf. We may also pass aggregate information on the usage of our website to third parties but this will not include information that can be used to identify you. Where you have consented when providing us with your details, we may also allow carefully selected third parties, including other companies in our group, to contact you occasionally about products and services which may be of interest to you. They may contact you by e-mail. If you change your mind about being contacted in the future, please let us know by sending an email to Finally, if our business or any part thereof enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners. We may also disclose your information to law enforcement agencies, other governmental agencies, organisations for fraud protection, or other third parties in response to a request for information (such as 29(3) Data Protection Act 1998 form) relating to a criminal investigation, alleged illegal activity or any other activity that may expose us, you or any other user of our website to legal liability.

Cookies are small amounts of information which we may store on your computer. Our system will issue cookies to your computer when you log on to the site. Cookies make it easier for you to log on to and use the site during future visits. They also allow us to monitor website traffic and to personalise the content of the site for you. You may set up your computer to reject cookies by following the relevant instructions which can be found at In that case, you may not be able to use certain features on our site.

We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires. Countries outside the European Economic Area do not always have strong data protection laws. However, we will always take steps to ensure that your information is used by third parties in accordance with this policy. Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us at We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the information we hold about you.

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Heritage Resource Management Ltd.
C/O The Francis Frith Collection
19 Kingsmead Business Park
Gillingham, Dorset SP8 5FB
01722 717 132
© 2015 Cassini Publishing Ltd.

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